1.0 What information do we collect?
We collect information from you when you purchase or subscribe to Ubisecure products and services, subscribe to our newsletter, use our online chat service, download a white paper, register for a webinar, respond to a survey or fill out a form for pre/post sales assistance or open a support ticket.
2.0 What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
2.1 To process applications for Ubisecure products and services
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the purpose of delivering the purchased product or service requested, or to improve our customer service in the form of surveys and anonymous analytics.
2.2 To improve customer service
Your information helps us to more effectively respond to your pre/post sales requests and technical support needs.
2.3 To send periodic emails
In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
3.0 Updating your email preferences
If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
4.0 How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) and then encrypted in our database to be accessed only by authorized individuals with certain access rights to our systems and who are required to keep the information confidential.
After a transaction, your sensitive transaction-related information (credit cards, identification numbers, financials, etc.) will be kept on file to meet audit requirements and facilitate renewals. Credit card details are maintained only in encrypted format.
Ubisecure uses a reputable third party to process credit card payments and needs to provide credit card numbers and identifying financial data directly to the third party credit card processor. Such information is shared securely.
5.1 What happens to personal information if a Ubisecure account is terminated?
If your Ubisecure account is terminated (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status in our relevant databases. However, termination of your account does not mean your personally identifiable information has been deleted from our database. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.
First time visitors may choose to not have any activity monitoring cookies set in their browser. We use an opt-out identification cookie to tag these users as having made this decision. Those cookies that pertain to site performance, experience improvement and marketing are programmed not to execute when an opt-out cookie is present in a visitor’s browser. Opt-out cookies persist until a visitor clears their browser cookies, or until their expiration one year after the set date. A visitor is required to opt out again after one year in order to disable any activity monitoring cookies.
8.0 Use of server logs for diagnostics or to gather statistical information
Our servers automatically record information (“Log Data”) created by your use of our services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. We will either delete the Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 18 months.
9.0 Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, fulfilling applications or help us to optimize or add value to the services we offer, such as offering integrated third party products or services or customer service surveys. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing Ubisecure customer data.
We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety.
It is our policy to notify customers of requests for their data from law enforcement unless prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other process that specifically precludes member notification, such as an order issued pursuant to 18 U.S.C. §2705(b).
10.0 Follow relevant laws
Ubisecure commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. Ubisecure declares to fully respect all rights established and laid out in European laws and operates within the limits of the European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
12.0 Summary: know your rights
In compliance with the European Union rules on privacy, you have rights established by law that Ubisecure fully observes. The Ubisecure assurances apply to the entire Ubisecure network and to information collected for issuing the whole range of Ubisecure products and services.
- We request your explicit consent for all the personal data you may submit.
- We collect no personal data unless you submit it.
- We use the data you submit only to identify you and subsequently offer our digital certificate products and services.
- You have the right to review your personal data that Ubisecure holds and check it for consistency.
- You have the right to correct data in the remote case that errors may be found in our records.
Normally cookies do not find or contain any personal identifiable information (PII) from your computer. Any personal information they might contain will be a result of your input into a website form. When a cookie does store personal information from a web form it is coded so that it is unreadable to anyone but the party that created it.
This page explains what cookies are, how we use them to create a better experience for you and how you can control cookies on your computer.
We may collect information about your behaviour on our website when you visit. The cookies will allow us to analyse information such as how long you spend on our website and what pages you visit. We use this information to give you a more personal experience during your visits and in future visits to our website.
2.0 Types of Cookies
Here is some information on different types of cookies.
Temporary Cookies/Session Cookies
Session cookies are automatically removed from your browser once you close it. Websites use temporary cookies to store information like items you have recently browsed.
These stay on your browser after it’s closed and are often used so you don’t have to re-enter information every time you visit a site. For example, if you abandon a shopping cart and visit it again a few weeks later to find the items are still in your checkout – this will be because of persistent cookies.
First-party cookies are set by the website you visit. They may be used to track preferences and even store personal information within a site.
These are used by web servers to check whether or not you are logged in to serve you with private information related to your authentication.
Many sites use third-party cookies which collect data and send information to sites that do not have a direct relationship with the website you are visiting.
2.0 Cookies that Ubisecure Use
Here is a list of cookies that Ubisecure use to improve your experience on our website and communications.
These are first-party cookies that help track your web form submissions when purchasing a product or making an enquiry.
These are first-party cookies which track your behaviour on our website. Google Analytics tracks a number of metrics related to the behaviour when you visit our website.
Our marketing and web teams use this information to improve the website so you can have a better experience in the future.
Find out more about cookies here.
3.0 How to Remove Cookie Tracking
You can use the guides below to turn off cookies in your browser. If you do, we can’t guarantee that your experience with the website will be as good as it will be if you do allow cookies.
Most internet browsers are automatically set to accept cookies. You can turn this off in your browser settings or erase past cookies.
Here is some information from the browsers on how to manage your cookies from your desktop:
- Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Internet Explorer: https://support.microsoft.com/en-us/kb/278835
- Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Safari: https://support.apple.com/kb/PH19214?locale=en_US
And if you want to manage cookies from your mobile device:
- Apple: https://support.apple.com/en-gb/HT201265
- Android: https://support.google.com/chrome/answer/95647?hl=en-GB
- Blackberry: https://supportforums.blackberry.com/t5/Web-and-WebWorks-Development/How-to-Enable-browser-cookies-for-a-blackberry-browser/td-p/211133
- Windows Phone: https://www.windowsphone.com/en-GB/how-to/wp7/web/changing-privacy-and-other-browser-settings